Guest Services A-Z

Welcome to the Elounda Beach Hotel & Resort. We offer services that can cover all your needs and ensure that you enjoy your stay in a comfortable and luxurious environment. Should you not find what you are looking for in the Directory, please rest assured that the Management and staff are at your full disposal.

 

 

A

 

Adaptor
Greece uses the standard European socket 220 volt. The socket in the bathroom should only be used for shaving machines. Adaptors for electrical appliances from other countries are available at the Front Desk.
(4423)

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Air-conditioning & Heating
Air-conditioning in rooms and suites of the main buildings is provided by a central unit. A control unit that adjusts the fan speed may be found on the wall. The villas and bungalows have individual units. For more information please contact the Reception.
(4423)

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Airline Information Service
To reconfirm your airline tickets please contact the Concierge Desk, who will be happy to assist you with all your travel details.
(4524)

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Airport Transfer – Transportation
Transfer from the airport to the hotel & return, can be arranged upon request. Should you require transportation for other occasions, please contact the Concierge Desk.
(4524)

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Animation
Our animation team for children and teens will be happy to organise games, tournaments or party events for our young guests.
(4488)

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B

 

Babysitting
A baby-sitting service is available upon request at an hourly charge. For appointments, please contact the Concierge at least 6 hours in advance.
(4488)

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Baby beds
An extra baby cot/bed is available upon request. Please contact the Concierge.
(4488)

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Banqueting/Private Parties
Our Banqueting Department would be pleased to assist you with the organization of your private party.
(4487)

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Bars
To explore our Bars, please refer to the "Restaurants & Bars" section in this directory or refer to the ‘Food & Beverage’ directory.

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Bathrobes
Bathrobes from luxury towelling and cotton are available in your room. Should you wish to purchase one, please contact the Reception.
(4423)

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Bicycles
Should you wish to rent a bicycle, please contact our Concierge Desk.
(4488)

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Boats
Sailing Boats, Catamarans or Motor Yachts are available for group or individual cruises.
(4475)

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Boutiques
For information on our boutiques, please refer to "Shopping" in this index.
(4472)

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Breakfast
American breakfast buffet is served daily at the "Artemis" Restaurant, from 07:15 am until 10:30 am. Should you wish to enjoy breakfast in the privacy of your room, please contact Room Service.
Early breakfast is available upon request. Please fill out the Breakfast form available in your room and call reception for pick up the form by 11:00 pm.
(4424)

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Breakfast basket
We are happy to arrange a breakfast basket for your journey. For more information, please contact the room service.
(4447)

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Butler service
Our Butler Service provides a unique personalised service, attentive and discreet to your every need. Shall you require the exclusive services of our butler, please contact us through the Concierge Desk. Charges are applicable.
(4488)

 

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C

 

Car Rental
A car rental company has a desk in the lobby.
(4524)

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Check-in/Check out
Express Check-In Service
Express Check-In Service is offered to the Elounda Beach Hotel & Villas guests free of charge. If you have already pre filled the reservation form on our web site during your booking When you arrive at the Elounda Beach Hotel, your details will be pre-loaded on our check-in system - we simply give you your room keys and your holiday is ready to start!
Express Check-out Service
Express Check-out Service is offered to the Elounda Beach Hotel & Villas. Simply fill the form “in room express check out” on our website www.eloundabeach.gr/guests-services or contact the reception. In room check out service is available from 08:30am to 18:00pm. We endeavor to respond within 24 hours (website).
(4424)

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Children’s Club
There is a supervised children’s programme with various activities available. For more information, please contact the Concierge Desk.
(4488)

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Coffee & tea
Coffee and tea facilities are available in your room. A kettle can be provided upon your request. Please call the Room Service to assist you. Charges are applicable.
(4447)

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Computers
Free business corner is available to our guests on the ground floor below the reception. Laptop and printer facilities can be organized for your room at extra cost upon your request. For more information, please contact the Concierge Desk.
(4488)

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Concierge
Our Concierge team is at your service throughout you stay to assist you with any information or request you might have (sightseeing information and organisation, restaurant reservation, private transfer, butler service, anniversary or occasional events, flowers and any additional touch you might wish to add to your holidays.
(4488)

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Church
A Greek Orthodox Chapel is located in the hotel's square.

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Conferences
‘‘The Elounda Executive Conference Centre’’, situated within Elounda Beach Hotel and its adjoining sister hotel, Elounda Bay Palace, is ideal for all kinds of meetings and incentives for up to 500 people. For further information, please contact the Conference and Events Department.
(4515)

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Credit Cards
All major credit cards are accepted (Visa, American Express, Master Card, Diners Club). Personal cheques are not accepted. For queries, please contact the reception.
(4423)

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D

 

Departure
Checkout time is at noon. Should you wish to extend your checkout time please contact the Front Desk. The maximum advance notice will help us to satisfy your request.
(4423)

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Dinner
The “Dine Around” Program includes dinner in any of our a la carte restaurants, excluding beverages. Reservations are recommended.
For more information, please refer to the “Restaurants & Bars” section of this directory.
(4487)

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Diving Centre
Ranging from elementary courses to specialized courses, PADI certified.
(4475)

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Doctor
If you require a doctor's attention, please contact the Reception. Medical assistance is available 24 hours a day.
(4423)

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Dress etiquette
Casual wear is acceptable in the Restaurants during the day. Smart-casual attire is required for dinner. (Please no shorts, T-shirts, or beach footwear)

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E

 

Electricity
The electrical voltage is 220 Volts. The socket in the bathroom should be used only for electric shavers. Adaptors can be obtained from the Reception.
(4525)

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Electronic Keys
For security reasons, please do not write your room number on your key card. The key card is valid until 12:00 hrs on the day of your departure. For more information please contact reception.
(4423)

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Emergency
In case of an emergency contact the Operator as soon as possible.

• In the Elounda Building and Imperial Building emergency exits are located on each floor as sign posted. Instructions are available behind each room door.
• In the event of fire evacuate the area, close the door to contain the fire and contact the Operator who will take all necessary actions. For security reasons elevators in both building will not be functioning.

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Excursions
Private or organized excursions to the most interesting sights of Crete will give you the opportunity to discover the beauty of the island.
Please contact our Concierge Desk who will be happy to provide further details and create a tailor made itinerary.
(4488)

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F

 

Fax Service
Should you wish to send or receive a fax, please contact Reception.
(4423)

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Fitness Centre
Our fitness centre offers a unique way of rejuvenation and relaxation with gymnastics, sauna and hammam. Personal training is also available
(4465)

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Flowers
Flowers for every occasion can be delivered on a short notice. Our Guests Relations Desk can arrange the purchase of flowers on your behalf.
(4488)

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G

 

Games
Play Station video game consoles are available for use by the bookcase on the lower level of Elounda Building. A selection of games are available from Reception.

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Guest Loyalty Program
Designed especially for our loyal guests, the Guest Loyalty Program offers an exciting series of complimentary benefits and conveniences, in addition to the broad range of existing, high standard services provided.
For more information regarding the selection of benefits of this unique program, please contact our Guest Loyalty Department.
(4520/4521)

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H

 

Hairdresser
Reservations are necessary. For more information, please contact the Hairdresser. Operating hours from Tuesday to Sunday 10:30 - 19:00, Mondays – closed.
(4468)

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Hairdryer
Hairdryers are available inside the drawer of the vanity unit in the bathroom. For further assistance, please contact Housekeeping Department.
(4525)

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Hi-Fi Equipment
Your room is equipped with a Hi-Fi system. For any requirements please contact the Concierge Desk.
(4525)

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Housekeeping Department
For In-Room special requirements, such as feather or cotton pillows, satin or cotton sheets, size of towels, flowers in the room, please contact the Housekeeping Department.
(4425)

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I

 

Internet
Terminals are at your disposal in the lower lobby of the Elounda Building on complimentary basis. Their use is not allowed for children under 14 years. Wi-Fi Internet connection is available in all rooms and public areas. For information or assistance, please contact the Reception or Concierge Desk.
(4488)

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Iron & ironing board
Iron and ironing board are available to be delivered to the room for your convenience. Please call housekeeping to assist you.

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J

 

Jewellery Shop
Please refer to the "Shopping Centre" in this index.

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Jogging
The Elounda Beach Hotel is ideal for jogging enthusiasts. You can enjoy jogging through our colourful gardens, all the way to the Elounda Bay Palace Hotel. For further jogging routes outside the hotel, please contact the Concierge Desk.
(4488)

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L

 

Laundry & Dry Cleaning
Laundry bags are available in your closet. Laundry will not be collected unless the relevant forms are completed. Express service can be arranged upon request.
(4525)

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Lost & Found
All items reported as lost or found are recorded and kept by the Reception.
(4423)

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Luggage porter
To have your luggage collected on your departure please contact Reception.
(4423)

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Lunch
Lunch is served in “Kafenion” Greek Restaurant or “Argonaut” Italian Restaurant. Light snacks are available at the Beach Bar or “Neraida” Pool Bar. For more information, refer to “Restaurants & Bars” in this index.
Lunch boxes are available upon request for your trip on one of the yachts or for your excursion.

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M

 

Magazines & Daily Press
International & national newspapers and magazines are available at the Kiosk in the hotel`s square. Open daily.
(4473)

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Mail Service
All mail services are available. The incoming mail will be delivered to your room. Stamps are available at Kiosk. The mailbox is located in the hotel`s square.
(4423)

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Maintenance
For any technical problem fill in the maintenance form and deliver it to Reception or contact the Concierge Desk.
(4488)

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Mattress
Please refer to Sleep Well section.

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Massage
Please refer to our SPA treatments menu, which is available in your room. For appointments, you may contact the SPA reception from 10:00 till 18:00.
(4486)

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Messages
Messages are received from the Telephone Operator and delivered to your room.

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Mini Bar
Your mini bar is replenished daily with a wide variety of premium brands and snacks. For special preferences, please contact the Room Service.
(4447)

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Museum "Eleni Nakou"
The private collection of Arts & Crafts, displayed in our museum, is living evidence of Cretan traditional culture. For visiting hours please contact the Concierge Desk.
(4488)

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Music
Music channels are available from the TV.

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N

 

Night Entertainment

• The Lito lobby bar located in the hotel’s main lobby is open all evening until late for drinks and cocktails.
• The Dionysos Restaurant with an award winning wine cellar and live piano music is open until the early hours for drinks.
• The Veghera Bar, surrounded by the sea, offers a wide range of drinks and cocktails.

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P

 

Parking
Free parking is available in the hotel's open-air parking area. Parking is not permitted outside the hotel's Reception Area.

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Pets
Small dogs (up to 5 kg) are accepted only in the Suites with garden or private pool. Our hotel policy does not allow pets in public areas. Food and cleaning services are provided at an extra charge. For more information contact the Reception or the Concierge Desk.
(4488)

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Picnic & Lunch Baskets
Should you wish to have a picnic or to order a lunch basket please contact the Room Service prior to 21:00 hrs the previous evening.
(4447)

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Pillow menu
Please refer to the “Sleep Well” in this index

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Pool
The hotel's outdoor seawater pool is equipped with sun beds, umbrellas and towels. Children should always be accompanied. Neraida Pool Bar is open daily from 10:30 to 18:30 hrs for light snacks and drinks.
(4462)

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Private Pool Temperature
The private pools can be heated at a daily charge. For more information please contact the Concierge Desk or Reception.
(4488)

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Public Transportation
Public transportation schedule to Elounda or Agios Nikolaos is available at the Concierge Desk.
(4488)

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Q

 

Questionnaires & Comments
We would highly appreciate your comments concerning our facilities and services. Please complete the relevant questionnaire and return it to the Reception Desk.
(4423)

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R

 

Reception
Our Front Desk is available 24 hours to assist you with any request.
(4423)

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Restaurants
Please refer to the "Restaurants & Bars" section in this directory. Contact Restaurant Reservations for any inquiry.
(4487)

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Room Reservations
Our Guest Loyalty Department will be pleased to assist you with future reservations.
(4520/4521)

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Room Service
Room service is available 24 hours. Please refer to the Food and Beverages catalogue, which is available in your room.
(4447)

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S

 

Safe Deposit Box
Each room in the hotel is equipped with an electronic safe. We recommend that these boxes are used for important documents and jewellery, as well as any other valuable items. Should you require additional space, safety boxes are also available at Reception desk. Upon departure, please ensure that the box is left empty and open. The Management of the hotel declines all responsibility and liability for valuables left unattended in the resort premises.
(4423)

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Secretarial Services
For multilingual secretarial service please contact the Concierge Desk.
(4488)

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Security
Security personnel regularly patrol the hotel. However, you are requested to lock your door at all times. Should you need private protection, please contact the Concierge Desk.
(4488)

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Shoe Shine
Should you require this service, please notify the Housekeeping Department to collect your shoes. Shoeshine pads are available in your room.
(4525)

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Shopping
Make a visit to our Shopping Centre located in the hotel`s square.

• Chopard Jewellery Shop
  Fashionable pieces of fine design jewellery (4469)
• L. Maris Jewellery Shop
  Rolex, Cartier, Patek Philippe, Vacheron Constantin, Breitling (4474)
• Newpapers & Gifts Shop
  Books, national and international newspapers, magazines, a wide variety of toiletries among a variety of kids games and beach accessories. A full line of cigar brands and cigarettes. Open daily. (4473)

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Sleep Well

Choice of pillows is available for your convenience:

• Feather Pillow
• Hypoallergenic Pillow
• Orthopedic Pillow

Choice of mattresses is available for your convenience:

• King size bed, 2 mattresses, adjustable beds
• King size bed, one mattress
• Mattresses: soft, medium, firm

Please contact our Housekeeping Department to request a pillow for your needs.
(4425)

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Smoking
Indoor areas and all our restaurants are non-smoking areas.
For information or reservation in dedicated smoking areas, please contact the concierge.

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Spa
Our SPA offers both holistic rejuvenation and relaxation in a setting of complete tranquillity. You will relish the personal attention that is part of the SPA’s renowned body and face treatments. For appointments, please contact SPA Reception.
(4486)

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Sport Activities
Floodlit tennis courts, basketball court, volleyball, badminton, mini soccer, mini golf, table tennis and darts are available within the hotel premises. For more information, please contact our Concierge Desk.
(4488)

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Swimming
The outdoor seawater pool and the two private sandy beaches are perfect for exercise and relaxation. Sun beds, umbrellas and towels are available free of charge. The blue or yellow towels available in your room can be used at the beach. Please return them to your room and they will be replaced from the Housekeeping. Our beaches have been awarded with the Blue Flag of Europe by the Greek Society for the Protection of Nature (HSPN) that handles the International Programme for the protection of the coasts of Greece.

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T

 

Taxi Service
Taxi transfers can be arranged through the Telephone Operator or Reception.
(4423)

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Telephone
Your telephone has a direct dial facility.
Dial 9 for an outside line.
Dial 8 for room-to-room communication and then the room number (always dial 4 digits - e.g. to call room number 1, dial 8001).
To call a room at Elounda Bay Palace please call the operator.
For international codes please contact the Operator for further assistance.
(0)

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Television
Your remote control colour TV set offers 50 satellite channels in 13 different languages and Info-Entertainment.

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Tennis
Five floodlit tennis courts are available within the hotel premises. For reservations or tennis lessons please contact the Concierge Desk. Charges applicable.
(4488)

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Toiletries
Toiletries are provided in your bathroom for your personal use and they are replenished daily. For further supplies, contact the Housekeeping Department.
(4525)

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Turndown service
At the evening the house keeping team is pleased to fresh up your room, prepare your bed for the night with a sweet dream surprise.
(4525)

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V

 

Valet services
For your convenience, valet parking is available. Our porter will be happy to assist you in parking and retrieving your car upon request.
(4423)

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W

 

Wake-up Service
For a wake-up call, please contact the Telephone Operator or the Reception Desk.
(4423)

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Water Sports Centre
Water skiing, Towable Toys, Wakeboard, Canoe Jet Ski and Sailing are available and supervised by professionals
(4475)

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Weddings
Exchange or renew your vows at the hotel's chapel. Our Events Manager will be pleased to organize both the ceremony and the reception.
(4515)

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Weekly Events
Theme nights are organized in our restaurants. For information and table reservations please contact the Restaurants Reservations.
(4487)

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