Spa Etiquette

Opening Hours

The Chenot Spa is open every day from 10:00am to 7:00pm.
(The hotel reserves the right to alter time-schedule, according to the season without any prior notification.)

Appointments and advance bookings

We highly recommend to book in advance ensure that your preferred time and treatment is available.
From your room dial: 4486
From outside dial: (+30) 28410 63486
Please address your email: spa@eloundabeach.gr
To confirm your appointments, you will kindly be asked to provide your credit card details (for non-residents guests).

Treatments

If you wish to have more information or any advice, our team will be at your entire disposal. To schedule an appointment please speak with our specialist Spa reception who will guide you to the right choice.

Arrival Time

We recommend that you check in Chenot Spa at least 20 minutes prior to your scheduled appointment. This allows us to welcome you and introduce you to the facilities and have a brief discussion about your treatment expectations. Please if you are running late for an appointment, a courtesy call would be greatly appreciated. Where possible we will try to ensure full treatment time but to accommodate the next guest, your treatment, time may be reduced.

Dress Code and Lockers

A locker will at the disposal of each guest. We will provide abundant towels, a robe, pair of slippers a shower cap and all amenities while you are visiting the spa facilities.

Restriction of the use

The spa is a retreat for your body, mind and spirit. For the consideration of others we request that visitors keep noise to a minimum. We request that you respect other guests’ privacy by speaking softly. The use of cellular phones and electronic devices, as well as alcohol and tobacco, are strictly prohibited.

Health Conditions

Please advise us of any health conditions, allergies or injuries, which could affect your service when making your Spa reservation.

Age requirements (Kids and Teenagers)

We are delighted to offer treatments for children under 16 years old however they must be accompanied by an adult.

Loss or Damage

We regret that we cannot be held responsible for any loss or damage to personal belongings.

Payment and Cancellation Policy

Major credit cards are accepted.
Payments in cash or with foreign currency are accepted.
Payments could be charged directly to your room.
A 50% cancellation charge will apply for any treatment of Spa programme cancelled 24-12 hours prior to appointment. A 100% cancellation charge will apply for any treatment or Spa programme cancelled less than 12 hours prior appointment.
All pre-paid programmes are not refundable or transferable.

Pregnancy

We have specially designed treatments for expectant and nursing mothers.
Please allow our Spa team to advise you in selecting which treatments are
most suitable for you during this special time.

Gifts certificate purchasing

Gifts Certificates for our Spa treatments are available at the Spa Reception.

Spa Boutique

The Chenot Spa prides itself on the high caliber of treatments we provide. For the continuation of your treatment in the comfort of your own home we offer a range of Chenot products in our Spa Boutique. Our therapists are highly trained and knowledgeable and can advise you on your choices.

Accident and injuries

The Chenot Spa shall not be liable for accidents or injuries suffered by guests using the facilities.

Valuables

No jewelry should be worn in the spa/gym and pools. Lockers are provided in the changing room as well as safety boxes in the hotel reception for your use. The client is responsible for his/her locker key whilst in the Spa area.